Refund and Cancellation Policy
Last updated: 7 October 2026
This policy explains how trials, monthly subscriptions, cancellation and refunds work for SiteReady. “We” means SiteReady. “You” means the customer who registers a company.
1. Who we are
SiteReady is operated by Pieter du Toit, a sole proprietor trading as SiteReady.
Pieter du Toit, sole proprietor trading as SiteReady
11 Dahlia Avenue, Velddrif, Western Cape, 7365, South Africa
hello@getsiteready.co.za
081 459 4741
2. Free trial
A new company receives 30 days of SiteReady at no charge. You do not need a card to start. If you do not subscribe, we do not charge you.
3. Subscriptions and billing
Paid plans are monthly subscriptions in South African rand, billed in advance through PayFast. The current prices are on our pricing page. We are not VAT-registered, so we do not charge VAT.
4. Cancelling
You may cancel at any time from the Billing page in the app, or by emailing hello@getsiteready.co.za. Cancellation stops future debits. The account becomes read-only when the cancellation is confirmed. We do not delete your sites, jobs, photos or stock because you cancelled.
How long we keep that information, and how to ask us to delete it, is set out in our Privacy Policy.
5. Cooling-off period
Under section 44 of the Electronic Communications and Transactions Act 25 of 2002, you may cancel within 7 days after your first paid subscription payment, without giving a reason and without a penalty. We refund that payment in full within 30 days of your cancellation. We may deduct only the direct cost of returning the money, if there is any.
6. Refunds otherwise
A monthly fee already paid is not refunded for a partial month or for unused time, except in two cases. We refund where the Consumer Protection Act 68 of 2008 requires it, for example where the service is materially not as described, or is defective, and we cannot fix it within a reasonable time. We also refund in full where you were charged in error, charged twice, or charged after a cancellation we had confirmed.
7. How to request a refund
Email hello@getsiteready.co.za with your company name, the email address on the account, the date of the payment and the amount. We acknowledge your request within 2 business days and resolve it within 10 business days.
An approved refund is paid back through PayFast to the original payment method, normally within 30 days. The time your bank or card issuer then takes to show the credit is outside our control.
8. Failed or missed payments
If a subscription payment fails, the account becomes read-only until a payment succeeds. We do not charge late fees. Your sites, jobs and photos stay in the account.
9. Price changes
If we change a price that applies to you, we email you at least 30 days before it takes effect. You may cancel before the new price starts.
10. Suspension and termination
We may suspend or close an account that breaches our Terms of Service. If we end the service for a reason that is not caused by you, we refund the unused portion of the current paid period on a pro rata basis.
11. Disputes
Please contact us first and give us a chance to put it right. If we cannot resolve it with you, you may approach the National Consumer Commission or the Consumer Goods and Services Ombud (CGSO). Nothing in this policy limits your rights under the Consumer Protection Act 68 of 2008 or the Electronic Communications and Transactions Act 25 of 2002.